The tax call center is ready to answer questions about taxation
Since 20 06, Indonesian taxation has made progress with the creation of a tax call centre in the field of services. The name of this service is Kring Pajak, which was formed by presidential instruction No. 03 of 2006 on the investment climate policy package.
It is indisputable that the presence of Kring Pajak is very useful for people who want to ask everything about taxation. Demikian this service becomes an educational tool for people who are still blind to taxes.
To this day, there are still many people who have not withheld taxes, not because they do not want to pay taxes. It’s just that they do not understand the payment mechanism and the types of taxes that they have to pay. But with this service, people are free to ask questions.
Asking through this service is also more convenient and efficient. Since you do not need to come to the tax office and wait in line for a long time, you can simply ask by phone about many things more personally and exclusively. Anytime and anywhere, while it is still in working hours, this service is reliable.
In addition to asking about taxation, the tax call center can also be used through the tax circuit if you encounter problems paying taxes. If you are still not familiar with this service, we will explain it as a solution to tax problems.
Wide range of taxcropping services
The form of this tax call centre service is an effort by the Directorate-General for Taxes (DGT) to make taxation in Indonesia more open and touch all levels of society. That is why DGT launched the tax crunch based on DG Tax Regulation No PER-22 / PJ / 2014.
With the launch of the service, from this point on, all spheres of life can contact the tax office at number 500200. This service receives questions about income taxes, vats on value added, land and buildings, questions about tax returns and how to calculate them.
Kring Pajak offers you two types of services. The first service is inbound, which serves all kinds of information, complaints and agent communication. Another service is an out-of-office service or an agent call to meet with a client to resolve tax issues.
As technology advances, you can not only contact the tax authorities by phone. But it can also be online through the official website complaints.pajak.go.id, e-mail or fax. It’s notjust that, now you can even contact an official tax agent via live chat.
- Circle Maks Online
This official service is here to help Indonesian tax services, because the services provided over a telephone connection alone are not enough and cannot meet all the needs of the community for tax services.
Therefore, DG Exposure added this tax call centre service through online services. It is expected to maximize Indonesian tax services.
To use online tax services , you need to access the website pengaduan.pajak.go.id and create an account on the website. Once the account has been successfully created, you can publish all tax-related questions and complaints . After that, you just need to wait for the officer’s response.
- Kring Taxi Live Chat
The live chat tax kring was created with the aim of making it easier to file an annual tax return on a mandatory call. In addition, the service provides other information about the officialpuptan and complaints.
With this service, tax issues are becoming more and more accessible and questionable to everyone. The disclosure of tax information is also increasingly accessible to everyone without hesitation.
Especially for young people who like chat services because they are lazy to visit the office, if only to ask about basic things. But these basic things are actually very important to know.
Complaints and consultations through the tax circuit
As explained earlier, the tax call center service can handle a variety of complaints and places of consultation regarding the mandatory tax for all Indonesians. The complaints that can be made are as follows:
- In terms of facilities and infrastructure for tax services. This is very common, because sometimes there are facilities and infrastructure in tax services that are problematic. In fact, it interferes with your comfort.
- The effectiveness of the work of employees of the tax office. Employee performance certainly has a significant impact on the reputation of the office and the type of service. Moreover, if in the field of taxation is quite sensitive.
- Violations and crimes of the code of ethics committed by DGT employees. The offence in question may be a criminal offence. For example, you were blackmailed by an employee of DGT.
At the same time, the consultations that you can pass through the tax circle are as follows:
- How to access all tax services. This often happens to ordinary people in the field of taxation, and they do not understand how to use all the services provided.
- Tax administration measures.
Benefits of tax sledding services
This face-to-face tax call center service offers depositors many advantages over face-to-face direct services. This advantage is obtained due to the fact that Kring Pajak has many advantages over direct service.
The advantages of Kring Pajak include:
- Save a lot of time, because you do not need to come directly to the tax office and wait in line for a long time. Moreover, if you have a busy agenda, of course, you do not want to spend time in the tax office. Therefore, the presence of a Tax Circle is very useful.
- Accurate information, as it comes from official tax officials, so all the information provided is guaranteed to be accurate.
- The result of calculating the amount of tax is guaranteed to be correct, since the calculations made are in accordance with the applicable rules. It is the same if you visit the tax office in person.
International award for tax circle information
This program is one of the most innovative tax call center services in the world and has a major impact on Indonesian taxation. This is definitely not just, because this service has successfully won various awards at international events.
This DGT innovation won the Indonesian Contact Center Association’s Best Contact Center Award in 2013. Not only that, after that, Kring Pajak finished first in the world APAC event at the Top Performers’ Contact Center in Singapore.
On this occasion, Kring Pajak was awarded the best customer service small award. The next international achievement is that this Indonesian-owned tax call center won the World APAC, a top-performing liaison center in Las Vegas the same year.
Even in this case, one of the teams of the tax service managed to get a silver medal. This tentu is very proud of Indonesia because it has a reliable service and is recognized by the world.
Kring Pajak, with all his service updates, is more concerned about taxes in the Indonesian nation. Easy access and good service provided will, of course, make everyone feel comfortable submitting complaints and conducting consultations.
It has also been proven that the tax call center service educates the public a lot. Therefore, you no longer need to hesitate to contact Kring Pajak through all available platforms.