Different ways to contact call centers : Mockup

The Wahana call center can be contacted if there are any consumer complaints

The rides’ call center can be contacted when consumers encounter problems. Wahana itself is a freight forwarding service. In this service, various problems are often encountered. The consumers of the rides are numerous. This happens because its existence occurs for a long time. In addition, the provider is also open in the agent opening.

Anyone can register to become a transport agent. Of course, this is very profitable considering that being an agent can provide a fairly significant amount of profit. But with the continuous development of the company, new problems such as continue to emerge. In the business world, this is a natural thing.

But as a consumer, the number of problems is certainly uncomfortable. This is where the existence of the call center becomes very important. With its existence, each complaint can be transmitted as best as possible. The answer that will be obtained is also certainly more satisfactory compared to the search for an outcome by yourself on the Internet.

Different ways to contact call centers

There are several ways to choose when you contact the call center. The easiest way is obviously to call him directly. However, the route does not provide a telephone function for consumer complaints. This is already the policy of management so consumers must follow the consequences.

In return, the rides’ call center was replaced by WhatsApp. To contact via WhatsApp, first enter the wahana.com. From there, there will be a column that says customer service. On a laptop, the customer service column is at the top with a yellow box.

After accessing the customer service page  , there are two options for consumers. The choice is linked to the problem acquired. this is because, the choice is divided into delivery services and general services. Choose according to the issue in question and you will be prompted to enter the data.

The data includes full name, WhatsApp personal contact, email and complaints filed. From there, contact with the call center of the rides will continue via WhatsApp. This method certainly makes it easier to remember that Whatsapp itself is very popular in Indonesia. In addition, this method also has advantages in terms of cost.

When using a phone, there are rates that must be paid by consumers. But when the contact is made via WhatsApp, the price is obviously not there. As another option, customers can also contact wahana via email. ¬†Wahana’s official email address is customer.service@wahana.com. However, there are drawbacks to the service.

The disadvantage of email call centers is the speed of response. The response is not as fast as when contacting via WhatsApp. In fact, email itself is more used for communication related to suggestions. Indeed, email is indeed more intended to be a support for the development of services.

Information about the rides can also be viewed on social media

If you want to learn moreabout rides and call centers, customers should follow their social media. Wahana itself is active on several social media platforms. The first platform with the highest level of activity is Facebook. The official account itself is at /wahanaexpressofficial.

However, some people no longer use Facebook. Therefore, information about the ride call center can also be obtained via Instagram. The official instagaram address of the route itself is @wahanaexpressofficial. The activity of the rides on Instagram is also quite good. His messages are always updated every day.

In addition, his supporters have also almost reached 20,000. Of course, it cannot be said that this number is low. If you want to be more formal, customers can actually see the profile of the ride on linkedin. The linkedin account of this provider can be found at /wahana-prestasi-logistics. Some businessmen are indeed more comfortable looking at profiles via linkedin.

In addition to news media, customers can also contact the social media administrator. Naturally, the benefits are quite similar to call centers. To communicate, the path is actually quite similar on all platforms. First, log in to your personal social media account first. After logging in, look for the official account of the trip.

Make sure the account is official and not fake. On the official account, send a message based on the question or complaint you have. The support of the messenger itself is different for each platform. For example, you need to install facebook messenger if you want to contact the provider via facebook.

The downside of social media may lie in the lack of an official Twitter account. This is a gap in itself given that the number of Twitter users in Indonesia is increasing again. Therefore, those of you who are Twitter users should use other social media to get more information.

Various problems that are often faced by consumers

There are various issues that require consumers to contact the rides’ call center. The first problem concerns the delivery address of the package. Whether as a sender or recipient, the customer will be harmed if the package is not sent to the desired location. There are two things that could be the cause.

The first cause is an error in writing the address while the second is an email error when sending. If this happens, the call center can be contacted by clearly explaining the timeline. CS will immediately process the report anddecide tosend it to the right place.

In addition, problems are also often encountered when using the tracking feature. The tracking feature itself is very useful for consumers. Thanks to this feature, consumers can know the last location of the goods sent. However, often this feature does not work normally. This makes the item unknown in the location.

This problem obviously makes consumers uncomfortable. Usually, tracking issues occur only due to errors in the system. Therefore, the driving call center will be able to fix it quickly if there is a clear report. The condition of the package not arriving at a predetermined time can also make consumers uncomfortable.

There are two possibilities for which the package may not arrive yet. The first possibility is due to delays. This happens due to transportation issues that may be limited. The second possibility itself is the loss of goods. This problem is extremely rare and almost never occurs.

By contacting the call center, customers will clearly know why the delay may occur. In addition, CS will also process immediately if the package item is actually lost. if the package cannot be found at the end, further explanations will be given regarding the procedure to follow to make a claim directly.

Contact the call center if you have any questions

In addition to providing complaints, ride call centers can also be used if they have multiple questions. The question itself can come from a wide variety of things, from prices to shipping. But with a note, the question is about the journey and its consumers. There is no need to hesitate to ask questions about it.

This is indeed one of the main functions of CS. After all, you will get answers with a good speech and will be comfortable when you communicate directly with CS. Be sure to ask everything in detail so that the answers obtained can be satisfactory and as you wish.

In fact, it’s up to you to decide whether you should take advantage of the existence of a call center or not. However, we strongly recommend that its use be done as well as possible. By using it, communication between customers and suppliers will run smoothly. Don’t forget to also advise the closest people to contact the call center of the rides.

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Sumber : https://www.teknohits.com